Support your learners to improve performance - on the job.

It's one thing to have done training on a subject but what about afterwards, when you're actually doing the job? Maybe struggling to remember all that you learned, or in simple need of a knowledge refresher or top up. You don't want to go through all the training again and you haven't time to search for what you need.

You need a 'ready to hand', just in time job aid. In other words, an online performance support tool.

This could, for example, include:

Steps to follow in a new process.
Quick tips on how to use a new computer system.
A quick look up jargon buster or glossary.
Protocols for dealing with customer enquiries, complaints etc.
Easy searchable key features and benefits of a product or service.
Anything that helps you in your job giving you what you need when you need it.

If the tool is interactive you can quickly click straight to the information you need instead of having to look for it or search through large amounts of unrelated information.

We consider performance support to be an essential ingredient of our holistic approach to learning that includes what happens both before and after training is delivered.