Compliance training is a serious matter.

We live in an increasingly regulated world. Regulation operates at many levels – internal company policy, industry authorities, national law as well as European and global agreement and accords. All of this places a weighty responsibility on organisations and individuals to demonstrate compliance in order to reap both the business and societal benefits that underpin such legislation.

So are you prepared for new regulation and how will you manage the communication and training?

Are you confident that you are providing the right context and specific interpretation required by your organisation?

Will your staff be able to easily relate the regulatory requirements to their own day-to-day behaviour in the work place?

Too much training, e-learning or otherwise, often centres on the legislation itself and lacks any true context that is specific to the organisation. When using generic, ‘off-the-shelf’ training, staff can often come away from the experience lacking an understanding of how to apply what they have learned in their own workplace and appreciating the consequences for their organisation and themselves personally should they not comply. Context is crucial to truly taking ownership for all manner of regulation and policy.

Our approach

E-learning is increasingly seen as an ideal solution, primarily because the training is often mandatory and must reach a wide audience. Then, of course, there are the obvious benefits of automating the legal requirement to keep detailed records of training provision for auditing purposes.

We also focus on the attitudinal and behavioural messages that are at the heart of the regulatory content being addressed. These tend to be shorter, sharper, more engaging multimedia experiences that immerse the learner in the personal and organisational consequences of non-compliance in a setting they recognise and can relate to. Based on the researched communications model, CLEAR (Jensen, 2000) it helps to sharply focus the learning design on what matters to the learner. Potentially abstract and confusing content is translated into messages the learner can operate with.

The benefits

The immediate benefits of using e-learning to support your regulatory training needs include:

Full audit trail that proves full compliance at every level.
A consistent and persistent learning programme that staff can complete at the point of need.
A wider audience can be served more regularly so reducing the cost of delivery and extending the reach of your regulatory message.
Compliance messages can be treated in a more engaging, attitude-shifting manner that will lead to more active awareness.
Regulatory training can be integrated/blended into a wider induction programme.

Our clients

Brightwave has developed regulatory programmes for a range of organisations including:

Sky
BT
BUPA
ODPM
Nationwide
Cable & Wireless
Exel

Links

Disability and Discrimination – www.disability.gov.uk and www.drc-gb.org

Information Commissioner (Data Protection) - www.informationcommissioner.gov.uk

Health and Safety Executive – www.hse.gov.uk

Financial Services Authority – www.fsa.gov.uk

Office of Fair Trading – www.oft.gov.uk

Office of Communications (Ofcom) – www.ofcom.org.uk

Office of Gas and Electricity Markets (Ofgem) - www.ofgem.gov.uk

Office of Rail Regulation (ORR) – www.rail-reg.gov.uk

Office of Water Services(Ofwat) – www.ofwat.gov.uk

Office for Standards in Education (Ofsted) – www.ofsted.gov.uk

Food Standards Agency - www.food.gov.uk